In case you have completed the booking process and you do not receive any confirmation e-mail within 10 minutes, please contact the tickets provider ferryhopper.com. Please make sure that you do check your email's spam folder.
In a case of cancellation, we will refund your money, either to your credit card or to a bank account of your choice.
You can change the dates of your reservation given that there are available seats for the newly chosen date. The new itinerary must be operated by the very same ferry company. You cannot have a ticket changed to another company's itinerary. Last but not least, in case you want to change tickets you have already collected, you must first return them to our office in order to proceed with the changes you have requested.
Upon successful completion, your browser will display a page with the message: “Thank you for booking with us”. Following this, you will receive a confirmation e-mail with the reference number and the reservation's details. In case the previous page does not show up or you do not receive an e-mail with your reservation confirmation, please contact us.
Your tickets can be changed to an open date within a minimum time period of 6 months or a year according to each ferry company's policy. This period of 6 or 12 months starts from the date your ticket changes to open. In case you want to change your ticket to an open date, please contact us in order to inform you regarding the conditions of your ticket.
There is no reason to worry, the tickets provider ferryhopper.com can find your reservation using your surname, your e-mail or other details in your reservation.
The ticket control at ports is not as strict as at the airports, so most probably, you will not face any problems even if your name is not correctly spelled on the ticket.
A name correction is not allowed on ferry tickets.
It is advisable to confirm with the port authorities that there are no changes in the itineraries' schedule. We will make every possible effort to inform you in case there is any change in your itinerary. However, especially in cases of bad weather conditions, strike of the company's personnel etc, you are advised to contact the port authority directly.
Most of the ferries companies have discounted tickets for children (usually half price) and infants usually travel free of charge. Some companies also have other discounts such as University Students' ticket (the beholder should be a student at a Greek University). When there is a discount, it appears at step 3 (pricing). Military or other special categories' tickets can not be booked through an online agency.
You can choose either to collect it at our office in Athens for free or receive it by courier with an additional charge. Another option would be to pick them up at the port of your departure.
In order to have your tickets canceled, you should return them back to our office. There can be no cancellation if the departure date has passed.
Each ticket has it's own cancellation policy and needs to be checked individually.
In this case, you should contact the ferry company's office at the port. There might be a possibility to change your ticket for the next ferry but this is not guaranteed and there will be additional charges for such a change.
Yes, the minimum time period prior the departure date to book online is 3 days. This period is essential in order to have all reservation, issuing and receiving procedures of the tickets normally completed.
You should be there at least 1 hour before the departure.
Although port authorities do not ask for an official ID in order to permit ferry embarkation you are advised to carry your passport or any other form of official identification during your journey.
Unfortunately this is not possible. You need to make 2 different one-way reservations.
In case you find out a mistake at the e-mail you receive, please contact the tickets provider ferryhopper.com. The accuracy of your reservation details is your own responsibility and extra charges may apply in case of changes.
It is possible to upgrade the class of your ticket or request a cabin on board depending on the availability. To do so you would need to contact us or the office of ferry company in the port.
Your credit card will not be charged unless your reservation is completed. You can ensure whether it has been charged by calling the bank which has issued your credit card.
If you have chosen to have your ticket sent by courier, you will receive it within 2-3 working days. In case you are located our of Greece the process will be longer and the exact date depends on the courier policy. The tickets are delivered during working days and hours.