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Terms and conditions for

Welcome to the website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "" refer to, e-Travel S.A. and/or our subsidiaries. The term "you" refers to the customer visiting the Website and/or performing a reservation through us on this Website, or through our customer service agents.

By using this Website you confirm that you have read and accepted the Terms and Conditions stated here (the Agreement) unconditionally. By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms, conditions and notices, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.


As a condition of your use of this Website, you warrant that:


You can consider your booking successful if you see a confirmation page with a message stating the success of your booking along with the reservation code and receive a confirmation email with your reservation details.

If you do not receive a confirmation email within 24 hours of placing the booking, you should contact our Travel Operations department.


If you wish to change or cancel your reservation, you will need to submit an inquiry through our Website form:

We will revert to your question within our working hours. Please note that passengers departing within the next 48 hours receive priority treatment.

Please note that it is your sole responsibility to submit and follow the progress of your changes / cancellation inquiries.

Please note that all the modifications or cancellations of active reservations are governed by the rules of the respective supplier (airline company, ferry or car rental company etc). Apart from the charges incurred by the supplier, we reserve our right to incur an additional administrative fee for the handling of your inquiry. For flight reservations this fee depends on the type of Support package associated with the particular flight reservation.

For urgent requests outside our working hours you are kindly advised to also contact the airline/ferry company, hotel or car provider.

TELEPHONE SERVICE CHARGE charges 5,00 € per reservation per each airline ticket booked via phone in addition to the price stated on the Website.


The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for products or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
  • Use this Website or its contents for any commercial purpose.
  • Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.
  • Access, monitor or copy any content or information of this Website using any robot, spider, scraper, other automated means or any manual process for any purpose without our express written permission.
  • Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deeplink to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.


Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. You hereby authorize us to cancel the non-used flight on your behalf in case of non-appearance or non-attendance of the flight and to request possible refunds from the airline on your behalf. We are entitled but not obligated to do so and your right to request refunds directly from the airline remains unaffected.

By purchasing any product or creating any reservation on our Website you accept unconditionally the terms of the respective supplier, even if they do not appear in the corresponding section of our Website due to technical errors or any other reason.

Hotels: Hotel supplier terms and conditions. Please read carefully.


The seat selection service was designed to allow our customers to select and pre-reserve seats for their flight(s) according to their preferences while making their flight reservation through the Website. In case your selected seats become unavailable for any reason, the seats which best match your selection (window/middle/aisle) will be reserved instead. e-Travel S.A provides this service to its customers for a fee. The Seat selection fee is non-refundable and non-transferable. e-Travel S.A. understands that sometimes there are extenuating circumstances, as such, refunds will only be permitted in the following instances:
  • Flight tickets are canceled by the airline
  • Flight tickets are not issued due to a technical error
Seat selection is offered on selected flights and is subject to availability at the time of request of a specific seat. Seat selection is not available for infants, as they should be seated on an adult's lap during the flight. Please note that a confirmed seat reservation does not legally entitle you to a specific seat on board the aircraft (e.g. seat 3A), but rather only to the selected category (e.g. aisle seat, window seat, seat with more legroom). You hereby acknowledge that airlines reserve the right to change your selected seats on board for operational, safety or security reasons without informing e-Travel S.A. Please be informed, that on rare occasions where the price may differ any additional cost will be covered by the customer.


The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular, does not guarantee the accuracy of and disclaims all liability for any errors or other inaccuracies relating to the information and description of the travel products displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), as much of the information is provided by the respective suppliers. In addition, expressly reserves the right to correct any pricing errors on our Website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty or we will offer you an alternative reservation at your best convenience.

Any ratings displayed on this Website are intended as only general guidelines, and does not guarantee the accuracy of the ratings. and its suppliers make no guarantees about the availability of specific products and services. and its suppliers may make improvements and/or changes on this Website at any time. and its suppliers make no representations about the suitability of the information, software, products, and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by All such information, software, products, and services are provided "as is" without warranty of any kind. and its suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from and/or its suppliers are free of viruses or other harmful components. and its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, suitability for a particular purpose, title, and non infringement.

The suppliers providing travel or other services on this Website are independent contractors and not agents or employees of is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, rerouting or acts of any government or authority.

In no event shall and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if and/or its suppliers have been advised of the possibility of such damages.

Under no circumstances can be responsible if you do not have the valid and correct travel documents or permissions to travel. It is your responsibility to be in possession of a valid passport and, if required, a visa. Every destination has its own requirements concerning entry formalities, customs, vaccinations, etc. cannot be responsible for incidents deriving from cases when such official requirements are not followed.

If, despite the limitation above, or its suppliers are found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described above, then the liability of the and/or its suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees paid to the in connection with such transaction(s) on this Website, or (b) One Hundred Euros (100,00 €) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Companies, the Affiliates, and/or their respective suppliers.


You agree to defend and indemnify and/or its suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
  • Your breach of this Agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party or
  • Your use of this Website


According to Directive 2013/11/EU and Regulation 524/2013 of the European Parliament, all disputes between consumers resident and traders established in the European Union which arise from the sale of goods or provisions of services can be submitted to an online dispute resolution platform offering a single point of entry to consumers and traders seeking to resolve disputes out-of-court which have arisen from online transactions. You can access European ODR platform following this link.


Any software that is made available to download from this Website ("Software") is the copyrighted work of and/or its suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by and/or its suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.


All contents of this Website are: © 2010 - 2018. All rights reserved. is not responsible for Website content operated by parties other than Other logos, product and company names mentioned herein may be the trademarks of their respective owners.


This Website is operated by e-Travel S.A. which is a Greek entity and this Agreement is governed by the laws of Greece/EU. You hereby consent to the exclusive jurisdiction and venue of courts in Athens, Greece, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

SELLER OF TRAVEL SERVICES is an IATA accredited travel agency under the name e-Travel S.A. and the number: 2721308-2.