Generally, the type of personal data we collect is the information that we need to enable you to make your travel arrangements and bookings. This includes information such as your first and last name, date of birth, telephone number and email address. The personal data we must receive to provide you with the travel arrangement you booked via our websites is the only data that is mandatory to provide. Depending on the kind of travel services you use, we may also collect your frequent flyer number, information about your dietary requirements and health issues (if any), and other details which are relevant to your travel arrangements or which are required by another travel service provider (such as airlines and hotels). This is not an exhaustive list. Should you call our support, we will collect the data you provide during the phone call. As you can see below, our cookies also collect some information.
In some cases, we may handle so-called "special categories of personal data" about you, which may be considered sensitive. This would be the case, for example, if you (i) have submitted a medical certificate for a refund from an airline; (ii) have a medical or health condition affecting your trip and for which you request assistance or where certain clearance is needed, or (iii) have made a request revealing some other sensitive personal data about you.
Before we handle sensitive personal data about you, we require your consent to do so. Such consent may of course be withdrawn at any time. We will not handle any sensitive personal data that we are not permitted by you to handle, or that you have not provided us with. A limited amount of our personnel will have access to your sensitive personal data, and after handling your sensitive data in accordance with your request we will erase the data as soon as possible.
To be allowed to handle your personal data, the applicable data protection legislations obligate us to have a so-called "legal basis" for each of our purposes to process your personal data. For this reason, we have drafted the below table to show our legal basis for each of our purposes.
In addition to the above, we undertake such day-to-day measures that are necessary for businesses providing services to consumers, such as bookkeeping, accounting, billing, fulfilling anti-money laundering obligations and maintaining our website security. To the extent this is not mandatory under applicable laws, we undertake these measures based on our legitimate interest. We may also analyze our customers' behavior in order to improve our websites and services on a general level. However, such analysis will use generalized or anonymized data on an aggregated level.
According to the applicable data protection legislation, you have certain rights as a so-called "data subject". Below, we have listed your rights. Your rights include the following:
Finally, you also have the right to lodge a complaint with the applicable data protection supervisory authority.
In order to keep your personal data secure, we have implemented a number of technical and organizational security measures. For example, we maintain high levels of technical security in all systems (including traceability, disaster recovery, access limitations etc.). In addition, we have adopted policies to ensure that our employees (which of course are subject to confidentiality obligations) do not use personal data when it is not necessary. Such policies also set out our standards for when we contract suppliers or introduce new IT systems within our operations.
Last updated: 05/06/2018